Responsible Gaming at tikj — Tools, Guidance, and Support for Every Player

Our Commitment to Responsible Gaming

tikj was built for players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh — who enjoy cricket betting, live casino, slots, and other games as a form of leisure entertainment. The tikj platform is designed to make gambling enjoyable and, above all, safe.

Responsible gaming sits at the centre of everything we do at tikj. We have invested heavily in building a set of player protection tools that are directly accessible from your account dashboard after login. These tools are free, immediate, and binding — once activated, they cannot be casually reversed to encourage impulsive play. tikj staff are also trained to recognise indicators of problem gambling and to respond with empathy and practical guidance rather than simply referring players to external pages.

We acknowledge that a small percentage of individuals who gamble will develop patterns of play that become harmful. tikj takes this reality seriously. Our responsible gaming programme is not a legal formality — it is an active system designed to detect early warning signs, intervene appropriately, and provide every player with the information and tools they need to stay in control of their gambling activity at all times.

Age Restriction — 21+ Policy

The tikj platform is strictly intended for individuals who are 21 years of age or older. Underage gambling is illegal, harmful, and something tikj actively works to prevent. Age verification is a mandatory step in the tikj account registration process. Every new player is required to submit valid identity documentation confirming their date of birth before they can make a deposit, place a bet, or withdraw funds.

Acceptable identity documents for age verification at tikj include a valid National Identity Card (NID), passport, or other government-issued identification containing a date of birth. tikj reserves the right to request updated documentation at any stage of the account lifecycle if there is any reason to question a player's age.

Any account found to have been registered by an individual under the age of 21 will be closed immediately. All deposits associated with an underage account will be returned where feasible, and all winnings will be voided without exception. tikj will not knowingly permit underage gambling on its platform under any circumstances.

Deposit Limits

One of the most effective ways to keep gambling within your financial means is to set a deposit limit. tikj allows every registered player to define a maximum deposit amount across three configurable periods: daily, weekly, and monthly. Once a deposit limit is set, tikj will decline any deposit attempt that would cause your total deposits within that period to exceed the specified amount.

Deposit limits can be set in Bangladeshi Taka (BDT) and apply across all payment methods — including bKash, Nagad, Rocket, and Upay — so that you cannot circumvent a limit by switching payment channels. Setting a deposit limit is immediate: the limit takes effect the moment you save it in your account dashboard.

Increasing a deposit limit is subject to a mandatory cooling-off period of at least 72 hours before the increase takes effect. This delay is intentional — it prevents players from impulsively raising their limits during a period of heightened emotion or financial pressure. Decreasing a deposit limit always takes effect immediately, with no cooling-off period, so that you can reduce your exposure at any time without delay.

Time-Out Feature

The tikj time-out feature allows you to take a short break from gambling without permanently closing your account. A time-out is a temporary suspension of your tikj account that prevents you from logging in, placing bets, or making deposits for a defined period. It is designed for players who feel they need a brief pause to regain perspective — for example, after a losing streak, during a particularly stressful period in their personal life, or simply when they feel gambling has become more frequent than intended.

tikj offers the following time-out durations:

• 24-hour time-out — A single-day cooling-off period for immediate, short-term breaks.
• 7-day time-out — A one-week suspension, suitable for players who need a longer pause without committing to extended self-exclusion.
• 30-day time-out — A one-month suspension for players experiencing a more sustained period of concern about their gambling habits.
• 90-day time-out — A three-month suspension for players who want a substantial break while retaining the option to return after careful reflection.

Once a time-out is activated, it cannot be reversed or shortened before the selected period expires. Your account balance is preserved in full during a time-out, and you will regain access automatically once the period concludes. If you decide during a time-out that you would like to extend it further, contact [email protected] and the team will apply a longer suspension on your behalf.

Self-Exclusion

Self-exclusion is the most serious responsible gaming tool available on the tikj platform. When you activate self-exclusion, your tikj account is permanently closed for a minimum period of six months, and you are blocked from registering a new account during the exclusion period. Self-exclusion is designed for players who believe their gambling has become or is becoming a problem and who want to remove access to the platform entirely.

tikj offers the following self-exclusion periods:

• 6 months
• 1 year
• 3 years
• 5 years
• Permanent exclusion (indefinite, with no option to return)

Self-exclusion takes effect immediately upon activation. tikj will close your account, return any withdrawable balance to your nominated payment method (bKash, Nagad, Rocket, or Upay), and add your details to an internal exclusion register. Any attempt to register a new account during the exclusion period will be detected and the new account will be closed. tikj takes self-exclusion requests extremely seriously and processes them as a priority above all other account management tasks.

To activate self-exclusion, log in to your account dashboard and navigate to the Responsible Gaming section, or contact [email protected] directly with the subject line "Self-Exclusion Request". If you contact us by email, please include your registered username and your preferred exclusion period. We will process your request and confirm closure within one business day.

Reality Check Notifications

It is easy to lose track of time during an extended gaming session. tikj's reality check feature addresses this by sending you an on-screen notification at regular intervals during active play, reminding you of how long you have been playing and how much you have deposited and wagered during the session.

You can configure your reality check interval in your account dashboard. Available intervals are every 30 minutes, every 60 minutes, every 90 minutes, or every 2 hours. When a reality check notification appears, it will display:

• The total duration of your current gaming session.
• Your total deposits and total wagers placed during the session.
• Your current account balance in BDT.
• A prompt asking whether you wish to continue playing or end your session.

If you choose to end your session from a reality check notification, you will be logged out immediately. If you continue, the timer resets and the next notification will appear after the same interval. tikj recommends activating reality check notifications for all players, regardless of experience level — the brief moment of reflection they create has been shown to support healthier gambling patterns.

Self-Assessment — Is Gambling Still Fun?

Honest self-reflection is the first step toward recognising a potential gambling problem. The questions below are adapted from widely used responsible gaming assessment frameworks. If you find yourself answering "yes" to several of these questions, tikj encourages you to make use of the tools described on this page or to reach out to the tikj support team without hesitation.

Protecting Minors

tikj takes the protection of individuals under the age of 21 extremely seriously. In addition to the mandatory age verification process applied at registration, tikj recommends that all account holders who share a device — whether a smartphone, tablet, or computer — with family members under the age of 21 take the following practical steps to prevent underage access:

• Never share your tikj account username or password with anyone, including family members.
• Always log out of your tikj account when you have finished your session, especially on shared devices.
• Enable a screen lock or PIN on any device on which you access tikj.io, and do not store your password in a browser profile accessible to others.
• Activate device-level parental controls to restrict access to gambling-related websites for younger household members. Most Android and iOS devices include built-in parental control features.
• If you believe a minor in your household has accessed your tikj account without your consent, contact [email protected] immediately. tikj will investigate and take appropriate action, which may include temporary suspension of your account while the matter is resolved.

tikj cooperates fully with parents and guardians who contact us regarding the protection of minors, and we will provide whatever account-level assistance is within our power to help safeguard young people from exposure to gambling content.

Getting Help — Recognising a Problem and Taking Action

If you believe that gambling has stopped being a form of entertainment and has begun to cause financial, emotional, or social harm, please do not wait. Acting early makes a significant difference in recovery outcomes. There are several concrete steps you can take right now:

• Activate self-exclusion immediately via your tikj account dashboard or by emailing [email protected]. This removes your access to the platform while you seek support.
• Speak to someone you trust — a family member, close friend, or community leader. Sharing the burden of a gambling problem often reduces the shame and isolation that can make it worse.
• Review your finances — make a clear assessment of any debts incurred through gambling and prioritise essential household expenses such as rent, food, and utilities before anything else.
• Seek professional counselling — a qualified mental health professional familiar with gambling-related harm can provide structured support and coping strategies tailored to your situation.

tikj does not judge players who reach out for help. Every communication received by the tikj support team regarding responsible gaming concerns is treated with complete confidentiality and responded to with care. Our team will not attempt to persuade a player who requests self-exclusion to reconsider — we will process the request promptly and direct you to appropriate support resources.

Contact Us

For any responsible gaming enquiry — including activating a time-out, requesting self-exclusion, setting deposit limits by email, or simply talking through a concern — please contact the tikj responsible gaming team using the details below:

tikj also recommends that players concerned about their gambling habits review the tikj Terms & Conditions and Privacy Policy, both accessible from the footer of every page on tikj.io, to understand their rights and tikj's obligations fully.